Our Customer Service Support Center is specifically designed to deliver timely, consistent, and high-quality support to our shared members and customers. When a member contacts a chapter with a request that is best handled by the national office, we ask that they be directed to the Support Center and if the articles, resources, and tools do not address their inquiry, customers can submit a ticket through the Submit a request link.
You can also direct them to the Contact Us form on our website.
Having members submit their requests directly provides several key benefits:
- Faster response times - Requests are routed immediately to the appropriate national team, reducing delays and handoffs.
- Immediate access to self-service help - Members are presented with relevant help articles that often answer common questions right away, sometimes eliminating the need to submit a ticket at all.
- Transparency and accountability - Members can track the status of their request from submission through resolution, creating a clearer and more predictable support experience.
By using a centralized support process, we create a smoother experience for members, reduce duplication of effort across chapters, and ensure consistent service standards for everyone we serve.