Guidelines:
- Please log in and submit your tickets directly via the Chapter Support portal.
- Avoid cc’ing your customers or shared mailboxes (customerservice@, education@, statecert@, finance@) on tickets.
- For general questions, use the “General/Other” category; we’ll triage and direct your issue accordingly.
- Once a ticket is solved, “Thank you” is nice, but not necessary (it re-opens the ticket).
- Please do not send support or task-related issues directly to staff.
Turnaround Time Standards:
- Urgent: Within 2 business hours
- High: By the target date (1–2 business days)
- Normal: By the target date (5–7 business days)
- Low: No rush, as time allows
- We also consider your target need by date, topic and category.