The Chapter Support portal is designed to streamline your support experience and provide a one-stop shop for all chapter-related needs.
We recommend that you bookmark this link: https://chaptersupport.appraisalinstitute.org.
The Chapter Support portal is JUST FOR Chapters. It is intended for National Staff to assist you in your role as Chapter Executive Director. Customers should be directed to the Customer Service Center.
The Chapter Knowledge Center is a central resource for information, general know-how, and standard operating procedures. We are working at building the library of articles so you have a one-stop-shop for finding answers.
Submitting a request
- Please sign in before you submit your tickets
- Submit a request
Important Tips
- Avoid cc’ing your customers or shared mailboxes (customerservice@, education@, statecert@, finance@) and do not send support or task-related issues directly to staff.
Zendesk is configured to notify the appropriate staff as per your selected topic. - For general questions, use the “General/Other” category; we’ll triage and direct your issue accordingly.
- Once a ticket is solved, “Thank you” is nice, but not necessary (it re-opens the ticket).
Turnaround Time Standards
- Urgent: Within 2 business hours
- High: By the target date (1–2 business days)
- Normal: By the target date (5–7 business days)
- Low: No rush, as time allows (your target need by date, topic and category helps us prioritize your request)